FAQs

DO YOU SHIP INTERNATIONALLY?

We currently only ship to Hong Kong, Singapore, the US and Australia but are working diligently to grow!

    WHERE DO YOUR PRODUCTS SHIP FROM? 

    All orders are shipped from our warehouse in Hong Kong.

    WILL MY PACKAGE BE CHARGED CUSTOMS AND IMPORT FEES?

    In most cases import fees are not charged. In rare circumstances where import fees and taxes are collected when your order passes through customs, MissyMoMo is not responsible for any charges made in the destination country.

    IS MY INFORMATION SECURE?

    100%! You can rest assured that your payment information is safe with us. Our store has SSL encryption. It keeps your information private and confidential. Whether you choose to pay by credit card or through PayPal, no one will have access to your personal payment information.

    WHAT PAYMENT METHODS DO YOU ACCEPT?

    We accept the following payment methods:

    • Visa
    • Master
    • American Express
    • Shop Pay
    • Apple Pay
    • Google Pay 
    • PayPal

    CAN I MAKE CHANGES TO MY ORDER?

    Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.

    WHEN WILL MY ORDER BE DELIVERED?

    Orders are shipped within 1-4 working days. Once shipped, you’ll receive a confirmation email including tracking number(s) for your order.

    1. a) Hong Kong: 2 to 3 working days. FREE delivery on orders over HK$300.
    2. b) Singapore, the US & Australia: 2 to 13 working days.

    WHAT SHOULD I DO IF I HAVEN’T RECEIVED MY ORDER YET?

    If 14 working days have passed and you haven’t received your order, the reasons for the delay might be as follows:

    – Inaccurate shipping address

    – Weather conditions

    – Delayed caused by customs

    – High package volumes during holiday seasons

     Please contact us hello@missymomo.com to find out the status of your order.

     

    I’VE RECEIVED A DAMAGED/INCORRECT ITEM, WHAT SHOULD I DO?

    We will sort out the issues immediately.  Please go to our refund policy page for more information.

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